Continuom

Any questions ? (FAQ)

My order:

If your package is already on its way, we have sent you a shipping confirmation by e-mail. This email contains your personal tracking number and a link to track the progress of the shipment. You can also find this tracking number in your user account under the “My Orders” tab. By clicking on the tracking number, you will be immediately redirected to the tracking site where you can follow the progress of your order.

First, please register in 5 steps:

  1. Click on the “Sign In” tab.
  2. Enter your personal data under “I am a new customer” and set a personal password.
  3. Confirm that you accept the general terms and conditions and the privacy policy of EXPLENIUM CONSULTING by checking the corresponding box.
  4. Then click on “I register”.
  5. You will receive a confirmation e-mail within a few minutes and will be automatically redirected to your customer area.
To place an order, you must create a customer account. To find out how to create your customer account, see the “How do I place an order?” tab above.
For technical reasons, cancellations are unfortunately not possible after your order has been confirmed. We strive to deliver your order as quickly as possible, which is why each order is immediately forwarded to the distribution center.

After you place your order, you will receive a confirmation email, the billing and delivery address and the chosen payment method. As soon as your package is shipped, you will receive a shipping confirmation with your personal tracking number. If you do not receive an order confirmation, please check your customer account. There you can find all the information about your order.

SHIPPING AND DELIVERY COSTS

By ordering from the French online store, you can be delivered in Metropolitan France.

The fixed price for shipping is 4,65 € in colissimo or 3,10 € in point relay, for all the sendings of one to 3 boxes immunity+ towards France.

From a purchase amount equal or superior to 65 €, the delivery is offered to you.

For a delivery of our Immunity+ food supplements in any other international country, we apply the fees in force in each country.

These fees will appear on the invoice at the time of your order.

All packages are sent by our shipping partner Colissimo (for home deliveries) and Mondial Relay (for deliveries in a relay point).

Items available immediately are usually delivered within 3 to 5 business days.

You can specify a different shipping address than your billing address for your order.

All packages are sent by our shipping partners Colissimo and Mondial Relay in France.

If you receive a damaged item from us, please send us pictures of the item via our contact form or by e-mail to sav@continuom.fr. We will then return the item(s) to you free of charge.

RETURNS AND REFUNDS

We grant a 30-day right of return. However, we reserve the right to make decisions on a case-by-case basis.

You are responsible for the return shipping costs. To return a product, you just have to download and complete the return form, available in your customer account, print it and stick it on your package.

Please note that these procedures are not a prerequisite for the effective exercise of the right of withdrawal.

In case of a damaged parcel, you must immediately contact our customer service by e-mail. Please send us a picture of the damaged parcel (the label of Colissimo or Mondial Relay must be clearly visible) as well as the damaged products.

You are responsible for the return shipping costs.

You can drop off your package with the return form at any post office (Colissimo).

The refund will always be made in the same way as the payment method.

Upon receipt of the return, the contents will be checked again and a refund process will be initiated. It may take 5-7 business days for the refund to be issued.

Please send your returns to the following address
EXPLENIUM CONSULTING
After sales service (SAV)
7, Avenue Marcel Proust
75016 PARIS
FRANCE
Please note: You are responsible for the shipping costs for returns.

MY CUSTOMER ACCOUNT

We are delighted that you want to order our products. Simply add the desired products to the shopping cart. When you finalize your transaction, you will be asked to create a customer account.

If you receive this message, there is already a customer account with the email address you entered. If you have forgotten your password, you can reset it.

Please check your email address and password. If you have forgotten your password, click on “Forgot your password”.

When you are logged in to your customer account, you can view and change your address, email address, date of birth and phone number under the “My Profile” tab.

THE PRODUCTS

Immunity+ CONTINUOM food supplements have a shelf life of 36 months from the date of production in closed packaging. Depending on the product, the shelf life varies after opening.

Thank you for sharing your product review with us. Once you submit your product review, it will be manually verified by our staff. Publication takes between 1 and 4 business days. Please note that product reviews on our website are only available to our customers (registered as a customer and having purchased at least once our Immunity+ CONTINUOM supplements. Of course, we publish both positive and negative reviews. In the following cases, product reviews will not be published:

  • The stars assigned and the text do not match
  • The review is written in a language other than English, French, Arabic, Cyrillic or Chinese characters were used
  • Insults or offensive language
  • Misrepresentation of products or ingredients used
  • Links to external websites
  • Missing comment
  • The comment contains a request for information about products, orders, offers or customer services: these requests should be sent to our customer service via the contact form

CONTACT

You can contact our customer service via the contact form provided.

Inquiries via the contact form will be processed within 1-2 business days at the latest. Please note that inquiries are not processed on weekends and holidays. In the case of increased demand or more complex requests, delays may occur. Our main goal is to answer your questions in detail.

If you are unsure whether our Immunity+ dietary supplement is right for you or your problem, please contact us.

We will be happy to provide you with information and advice. Please note that this is “distance advice” and does not replace a professional consultation with a general practitioner or specialist.

We always look forward to receiving your comments and ideas once we can count you among our customers. Please send them to us via our contact form.